Cloud Telephony
The Cloud Formula – intelligent, scalable, secure, without hardware baggage
Contact Center
The Service Formula – Omnichannel customer service with AI for support that delights
NFON
Intelligent. Secure. European.
Do you know this? You're sitting in a meeting, the phone rings – and you think: 'Hopefully that was important.' Later you listen to the voicemail, try to remember everything, and forget half of it. With NFON's communication formula, that's a thing of the past. The cloud telephone system from Europe combines intelligent AI with the highest security standards. Nia, your AI assistant, transcribes conversations in real-time, creates action items, and answers routine calls around the clock. From simple cloud telephony and SIP trunking to a fully automated contact center with chatbots – NFON thinks along. Over 54,000 customers trust the digital formula, which was developed in Germany and is hosted in Europe in compliance with GDPR. MiU24® provides this intelligent communication as your business hardware store for cloud technology. With the formula-solution principle, we as a partner find exactly the combination that suits you. Because we understand that behind every call there is a person – and an opportunity.
👉 When telephony thinks along, you save time for what really matters. The communication formula from NFON & MiU24® makes your business smart – discover it now!
NFON – The hardware-free formula
No more dusty phone systems in the server room. NFON's Cloud Formula runs completely online – scalable, maintenance-free, and always up-to-date.
NFON – The AI formula that really helps
Nia transcribes conversations, recognizes action items, and answers routine requests. The assistant formula frees up your team for tasks that create real value
NFON – The Security Formula made in Europe
GDPR-compliant, ISO 27001-certified, BSI C5-tested – the European security formula keeps your data in Europe. Because trust is not a matter of distance.
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NFON – The communication formula for every company size
Every call counts. NFON makes it valuable.
Whether you're working from home, in the office, or on the go – NFON's reachability formula ensures you're wherever you need to be. On your smartphone, laptop, via Microsoft Teams, or using a traditional desk phone. The cloud phone system synchronizes all devices, intelligently routes calls, and documents every conversation. Need more? NFON Contact Center offers the omnichannel formula with AI-powered chatbots and voicebots for 24/7 support. Over 300 integrations seamlessly connect NFON with your CRM, ERP, or helpdesk system. From number porting and setup to ongoing operation – MiU24® coordinates everything as your business hardware store. With the formula-solution principle and local support that speaks your language and understands your needs. Because communication is too important to be complicated.
👉 From call to done – in seconds. With the communication formula from NFON & MiU24®, every conversation becomes a productive moment.
Expert advice: Inquire with BusinessBaumarkt
NFON – The success formula for intelligent communication
NFON – intelligent, secure, European.
What communication challenge is currently holding your team back? Missed calls because no one answers? Voicemail chaos where important information gets lost? Contact center that collapses under call peaks? NFON's Cloud Formula has the solution for every one of these pain points. From the intelligent cloud phone system and AI assistants to fully automated omnichannel support – with the Formula Solution Principle from MiU24®.
👉 From cloud telephony to contact center – NFON's communication formula thinks from the human perspective. With MiU24® as your business hardware store.
Cloudya is the intelligent cloud telephony formula for companies of all sizes. No hardware installation, no maintenance contracts – just a web portal through which you control everything. From call forwarding and conference calls to integration with Microsoft Teams. The scaling formula grows with you: 5 extensions today, 500 tomorrow. Guaranteed with 99.9% availability and geo-redundant architecture, you always remain reachable. MiU24® mediates as a business DIY store the cloud formula that suits your business. Perfect for anyone who needs telephony that is flexible, modern, and future-proof.
👉 Cloud telephony that just works – without IT headaches, without hardware burdens. The Cloudya formula makes it possible.
You already have a phone system and want to connect it to the cloud? The Hybrid formula from NFON SIP Trunking makes it possible. Connect your existing system to the telephone network via the internet – without ISDN lines, without hardware costs. Flexibly scalable, cost-efficient, and with the same reliability as Cloudya. Ideal for companies that want to migrate to the cloud step by step or prefer hybrid solutions. MiU24®, as a business DIY store with the formula solution principle, will find the right migration formula for you. With NFON, you retain control – and gain flexibility.
👉 Best of both worlds: Your system, our cloud power. The hybrid formula for maximum flexibility.
Nia is the AI assistant formula that transcribes conversations in real-time, identifies action items, and converts voicemails into text. Never forget important details again, never have to prepare for meetings again. Combined with the botario chatbot formula, you automate routine inquiries across all channels – phone, chat, email. The bots answer frequently asked questions, route complex inquiries to real people, and learn with every contact. Multilingual, GDPR-compliant, seamlessly integrated into your NFON environment. MiU24® acts as a business DIY store, conveying the automation formula that suits you.
👉 AI that truly helps instead of just buzzwording – the assistant formula from Nia and botario makes your team more productive and your customers happier.
AI Essentials is the transcription formula that transforms every phone call into structured information. While you speak, the AI transcribes the conversation, creates a summary, and identifies concrete to-dos. After the call, you'll find everything clearly organized in your NFON portal – searchable, exportable, ready for further processing. Especially practical for sales, customer service, and project teams. All functions are consent-based and GDPR-compliant. MiU24® acts as a business DIY store, providing the documentation formula for your team. From call to done – in seconds.
👉 Never again 'What did we discuss again?' – the Transcription Formula documents, you focus on the conversation.
Nia FrontDesk is the virtual reception formula that is available around the clock. It answers routine inquiries, forwards calls, takes messages, and frees you up. Especially valuable during staff shortages, vacation, or sick leave cover. The availability formula ensures that your team can concentrate on value-adding tasks while Nia ensures availability. Naturally multilingual, customizable, and capable of learning. MiU24® offers the service formula that suits your needs as a business DIY store. Because first impressions count – even on the phone.
👉 Available 24/7 without 24/7 shift work – the reception formula from Nia FrontDesk makes it possible, your team can breathe easy.
The NFON Contact Center is the omnichannel formula for everyone who takes customer service seriously. Phone, chat, email, WhatsApp – all in one interface. The intelligent routing formula ensures that every customer reaches the right agent. Real-time analytics show you what's not working and what is. Automated workflows relieve your team of routine inquiries. And the best part: the scaling formula grows flexibly with your needs. From 5 to 500 agents, from regional to international. MiU24®, as a business hardware store, finds the service formula for you with the formula-solution principle.
👉 Customer service that delights instead of annoys – with NFON Contact Center's Omnichannel Formula, every interaction becomes a positive experience.